How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Refugeessites Septic to be treated fairly and honestly. If something went wrong, please let us know. This page explains how to raise a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when calling or contacting Refugeessites Septic
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, pricing, work and customer service. If you have trouble with work on your septic system, sewer line or plumbing, the usual first step is to bring it straight to the provider and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Refugeessites Septic cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@refugeessites.garden and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm receipt of your complaint by email, usually within a few business days. We then look into what happened, which may include contacting the provider, and reply with what we found and any steps we are taking.

If You Still Feel Unheard

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed plumbing or septic contractors, your state licensing board or local health department may be able to help as well.

Contact

Email: contact@refugeessites.garden